[n-eu-linkmobility.io] Incident on 11.04.2025

Incident Report for Link Mobility

Resolved

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.
Posted Apr 11, 2025 - 04:49 CEST

Update

The impact is no longer present, affected services will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.

Start Date & Time: 2025-04-11 02:02 CEST
End Date & Time: 2025-04-11 02:15 CEST

Please note that the incident also impacted WhatsApp message delivery.
Posted Apr 11, 2025 - 02:50 CEST

Monitoring

Dear Customer / Partner,

The impact is no longer present, affected services will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.

Please note that the incident also impacted WhatsApp message delivery.
Posted Apr 11, 2025 - 02:46 CEST

Investigating

Dear Customer / Partner,
We would like to notify you about an unscheduled system disturbance.

Impact: Customers can’t reach the following endpoints. These endpoints are used to send messages and configure Gates and Keywords:

n-eu.linkmobility.io

Be advised that if you're using the affected address you can temporarily change it to one of the following:

c-eu.linkmobility.io
s-eu.linkmobility.io
wsx.sp247.net

We plan to send you an update within 2 hours or earlier if new information is available.
We apologize for the inconvenience.
Posted Apr 11, 2025 - 02:16 CEST
This incident affected: CGI (API n-eu.linkmobility.io) and Link Multi-Channel (Whatsapp).