[Sweden][Denmark][Hi3G] Unscheduled disturbance
Identified - Dear Customer / Partner,
Messages and delivery reports towards Hi3G in Sweden and Denmark have started flowing correctly. The operator is still working on restoring delivery reports from the incident period and on fully resolving the issue.
We will keep you updated as soon as new information becomes available.
We apologize for the inconvenience.
Mar 21, 2025 - 00:06 CET
Investigating - Dear Customer / Partner,

Please be aware that there is currently a disturbance towards Hi3G in Sweden and Denmark.
Start Date & Time: 2025-03-20 12:57 CET
Affected service: Mobile Terminated messages
Issue: Messages are undelivered

Our engineers are actively investigating the issue and maintaining direct communication with the operator.
We apologize for the inconvenience caused and will provide more information when available.
Mar 20, 2025 - 13:39 CET
Uptime over the past 90 days. View historical uptime.
CGI ? Operational
90 days ago
99.98 % uptime
Today
API n-eu.linkmobility.io Operational
90 days ago
99.99 % uptime
Today
API c-eu.linkmobility.io Operational
90 days ago
99.94 % uptime
Today
API s-eu.linkmobility.io Operational
90 days ago
99.94 % uptime
Today
API no.linkmobility.io Operational
90 days ago
100.0 % uptime
Today
API *.sp247.net Operational
90 days ago
100.0 % uptime
Today
SMS MO ? Operational
90 days ago
100.0 % uptime
Today
SMS MT ? Operational
90 days ago
100.0 % uptime
Today
DLR ? Operational
90 days ago
100.0 % uptime
Today
OTT Channels ? Operational
90 days ago
100.0 % uptime
Today
CHARGING Operational
90 days ago
100.0 % uptime
Today
Xenioo Operational
90 days ago
100.0 % uptime
Today
MyLINK API's Operational
90 days ago
99.97 % uptime
Today
SMS api.linkmobility.com Operational
90 days ago
100.0 % uptime
Today
SMS Mobile Originated (MO) Operational
90 days ago
100.0 % uptime
Today
SMS Mobile Terminated (MT) Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Report (DLR) Operational
90 days ago
99.93 % uptime
Today
RCS Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
99.93 % uptime
Today
MyLINK Portal Operational
90 days ago
99.95 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Statistics Operational
90 days ago
100.0 % uptime
Today
Message Logs Operational
90 days ago
99.58 % uptime
Today
Credentials Management Operational
90 days ago
100.0 % uptime
Today
Callback Management Operational
90 days ago
100.0 % uptime
Today
Keyword Management Operational
90 days ago
100.0 % uptime
Today
Number Management Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Login Method Operational
90 days ago
100.0 % uptime
Today
MyLINK Connect (Xenioo) Operational
90 days ago
99.94 % uptime
Today
Cluster #1 Operational
90 days ago
99.98 % uptime
Today
App Operational
90 days ago
100.0 % uptime
Today
App02 Operational
90 days ago
99.6 % uptime
Today
App03 Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
RCS Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
MyLINK Engage (linkmobility.eu) ? Operational
90 days ago
100.0 % uptime
Today
api.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
ftp.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
mail.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
smpp.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
app.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
go.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
forms.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
SMS MO Operational
90 days ago
100.0 % uptime
Today
SMS MT Operational
90 days ago
100.0 % uptime
Today
DLR Operational
90 days ago
100.0 % uptime
Today
MyLINK Payment (Mobile Invoice) Operational
90 days ago
100.0 % uptime
Today
MyLINK LookUp (InTouch) Operational
90 days ago
100.0 % uptime
Today
Link InTouch SMS API Operational
90 days ago
100.0 % uptime
Today
Link InTouch Web Operational
90 days ago
100.0 % uptime
Today
Link InTouch Lookup API Operational
90 days ago
100.0 % uptime
Today
GW2 Operational
90 days ago
99.99 % uptime
Today
SMS Traffic Operational
90 days ago
99.99 % uptime
Today
Network/ISP Operational
90 days ago
99.99 % uptime
Today
LINK Engage Operational
90 days ago
99.99 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Link Multi-Channel Operational
90 days ago
100.0 % uptime
Today
Whatsapp Operational
90 days ago
100.0 % uptime
Today
RCS Operational
90 days ago
100.0 % uptime
Today
Viber Operational
90 days ago
100.0 % uptime
Today
Link Conversation Operational
90 days ago
100.0 % uptime
Today
MyLINK Connect (Xenioo) Operational
90 days ago
100.0 % uptime
Today
MarketingPlatform Operational
90 days ago
100.0 % uptime
Today
Application Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Connector Operational
90 days ago
100.0 % uptime
Today
Flow Operational
90 days ago
100.0 % uptime
Today
Segmentation Operational
90 days ago
100.0 % uptime
Today
EMAIL service Operational
SMS service Operational
Firebase service Operational
Website Operational
90 days ago
100.0 % uptime
Today
MyLink ? Operational
90 days ago
100.0 % uptime
Today
Messages Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Contacts Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
SMSAPI BG ? Operational
90 days ago
100.0 % uptime
Today
Webpage - www.smsapi.bg Operational
90 days ago
100.0 % uptime
Today
Customer portal - portal.smsapi.bg Operational
90 days ago
100.0 % uptime
Today
API - api.smsapi.bg Operational
90 days ago
100.0 % uptime
Today
SMS MT ? Operational
90 days ago
100.0 % uptime
Today
SMS MO ? Operational
90 days ago
100.0 % uptime
Today
DLR ? Operational
90 days ago
100.0 % uptime
Today
SMSAPI RO Operational
90 days ago
100.0 % uptime
Today
Webpage - www.smsapi.ro Operational
90 days ago
100.0 % uptime
Today
Customer portal - portal.smsapi.ro Operational
90 days ago
100.0 % uptime
Today
API - api.smsapi.ro Operational
90 days ago
100.0 % uptime
Today
SMS MT Operational
90 days ago
100.0 % uptime
Today
SMS MO Operational
90 days ago
100.0 % uptime
Today
DLR Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud Connector Operational
90 days ago
100.0 % uptime
Today
SMS Part Operational
90 days ago
100.0 % uptime
Today
RICH SMS Operational
90 days ago
100.0 % uptime
Today
URL Shortener Operational
90 days ago
100.0 % uptime
Today
Application Operational
90 days ago
100.0 % uptime
Today
Umbrella Operational
90 days ago
100.0 % uptime
Today
General Operational
90 days ago
100.0 % uptime
Today
SMS Inbox Operational
90 days ago
100.0 % uptime
Today
Push Operational
90 days ago
100.0 % uptime
Today
Permission Operational
90 days ago
100.0 % uptime
Today
Subscription Operational
90 days ago
100.0 % uptime
Today
WebSMS ? Operational
90 days ago
99.99 % uptime
Today
api.websms.com Operational
90 days ago
100.0 % uptime
Today
ftp.websms.com Operational
90 days ago
100.0 % uptime
Today
mail.websms.com Operational
90 days ago
100.0 % uptime
Today
smpp.websms.com Operational
90 days ago
100.0 % uptime
Today
app.websms.com Operational
90 days ago
100.0 % uptime
Today
forms.websms.com Operational
90 days ago
100.0 % uptime
Today
SMS MO Operational
90 days ago
99.97 % uptime
Today
SMS MT Operational
90 days ago
100.0 % uptime
Today
DLR Operational
90 days ago
100.0 % uptime
Today
ViaNett Operational
90 days ago
100.0 % uptime
Today
Legacy connections and portals Operational
90 days ago
100.0 % uptime
Today
NEXT Operational
90 days ago
100.0 % uptime
Today
Operators - Link Countries Degraded Performance
Austria Operational
Bulgaria Operational
Denmark Degraded Performance
Estonia Operational
Finland Operational
France Operational
Germany Operational
Italy Operational
Latvia Operational
Norway Operational
Poland Operational
Romania Operational
Spain Operational
Sweden Degraded Performance
United Kingdom Operational
Operators - rest of the world Operational
Europe Operational
Africa Operational
Americas Operational
Asia Operational
Oceania Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[MyLINK][2025-03-23] Scheduled maintenance Mar 23, 2025 20:00-21:00 CET

Dear Customer,

We would like to inform you about a planned upgrade of MyLINK Portal.

Maintenance Window:

Start Date & Time: 23-03-2025 20:00 CET

Expected End Date & Time: 23-03-2025 21:00 CET

Affected Services: DLR and MO

We do not anticipate any impact on services during this maintenance. However, we want to keep you informed as a precaution.

If you have any questions or need assistance, please feel free to contact our support team.

Best regards,
Link Mobility NOC
Posted on Mar 17, 2025 - 16:15 CET

[CGI][2025-04-02] Scheduled maintenance for smpp1.sp247.net and smpp3.sp247.net API Apr 2, 2025 01:00-05:00 CEST

Dear Customer / Partner,

Please be advised that our Internet Service Provider intends to carry out internal maintenance within its network.

Start Date & Time: 2025-04-02 01:00 CEST
End Date & Time: 2025-04-02 05:00 CEST

During this maintenance, these endpoints will not be available:
smpp1.sp247.net
smpp3.sp247.net

Impact:
It will not be possible to send or receive messages on the impacted endpoints.

Be advised that if you're using the affected addresses you can temporarily change it to one of the following:
smpp2.sp247.net
smpp4.sp247.net
c-eu.linkmobility.io
s-eu.linkmobility.io
n-eu.linkmobility.io

We apologize for the inconvenience caused.
If you have any questions or concerns, please contact support.
Posted on Mar 14, 2025 - 09:08 CET
Mar 21, 2025

Unresolved incident: [Sweden][Denmark][Hi3G] Unscheduled disturbance.

Mar 20, 2025
[WebSMS] Unscheduled disturbance to incoming traffic in Germany
Resolved - Dear Sir or Madam,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

Best regards,
Your LINK Mobility Team
Mar 20, 13:59 CET
Monitoring - Dear Sir and Madam,

The impact is no longer present, WebSMS will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.
Mar 20, 11:54 CET
Investigating - Dear Sir or Madam,

The disturbance persists, and further monitoring has shown that the issue is not yet fully resolved.
We will provide an update within the next two hours or sooner if new information becomes available.

Thank you for your understanding!

Best regards,
Your LINK Mobility Team
Mar 20, 10:50 CET
Monitoring - Dear Customer / Partner,

The impact is no longer present, WebSMS will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.
Mar 20, 10:00 CET
Investigating - Dear Sir or Madam,

We would like to inform you that there may currently be a partial failure with regard to incoming messages to Germany.

Affected systems: Mobile Originated SMS messages
Impact: incoming messages on certain long numbers are not delivered

We are working closely with our partner to address the issue. We will provide updates as soon as there are any new details.

Thank you for your understanding!

Best regards,
Your LINK Mobility Team
Mar 20, 09:17 CET
Mar 19, 2025
Notification of SMS Delivery Disruption
Resolved - Dear Customer,
We would like to inform you of a brief disruption in SMS message delivery to Denmark.
Start Date & Time: 2025-03-19 14:11 CET
End Date & Time: 2025-03-19 14:27 CET
Affected Service: SMS
Issue: Message delivery failure

Due to technical issues we unfortunately had a period where a significant part of traffic to Danish recipients failed.
All services has already been restored.
We suggest resending any failed messages.
Mar 19, 14:10 CET
[Norway][Strex] Payment services scheduled maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 04:30 CET
Scheduled - Dear Customer / Partner,
The provider has announced scheduled maintenance affecting STREX Payment Services.

Start Date & Time: 2025-03-19 04:30 CET
End Date & Time: 2025-03-19 07:00 CET

This work does not impact standard messages.

We apologize for any inconvenience caused. If you have any questions or concerns, please contact support.
Mar 17, 11:03 CET
Mar 18, 2025

No incidents reported.

Mar 17, 2025
[MyLINK Connect][2025-03-17] Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 07:36 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:00 CET
Scheduled - Please be aware there is an emergency maintenance sheduled on MyLINK Connect (Xenio).

Start Date & Time: March 17, 2025, 07:00 CET
Completion Date & Time: March 17, 2025, 07:30 CET

Affected service:

Delayed mobile-terminated messages
Delayed response from mobile-originated messages

We apologize for the inconvenience caused.
If you have any questions or concerns, please contact support.
Mar 17, 06:47 CET
Mar 16, 2025
[MarketingPlatform] Unscheduled Disturbance
Resolved - Dear Customer,

We would like to inform you of an unscheduled disturbance that occurred on MarketingPlatform.

Start Date & Time: 2025-03-16 08:37 CET
End Date & Time: 2025-03-16 08:59 CET

Impact: The emails were not sent during this time.

Please note that the disturbance is now closed.
If you experience any further issues do not hesitate to contact your local support.
Thank you for your patience and understanding.
Mar 16, 08:30 CET
Mar 15, 2025

No incidents reported.

Mar 14, 2025
[Xenioo] Unscheduled disturbance
Resolved - Dear Customer / Partner,
We would like to inform you about an unscheduled system disturbance that occurred on the Xenioo platform.
The issue was resolved, and the service functioned properly afterward.

Start time: 2025-03-14 10:00 CET
End time: 2025-03-14 10:50 CET

Impact: Customers may have experienced delayed responses from bots.
We apologize for any inconvenience this may have caused.
Mar 14, 10:00 CET
Mar 13, 2025

No incidents reported.

Mar 12, 2025
[WebSMS][2025-03-12] Scheduled Maintenance - Firewall Update and Failover Testing
Completed - The scheduled maintenance has been completed.
Mar 12, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 20:00 CET
Scheduled - Dear Customer,

Please be informed that scheduled maintenance for WebSMS will take place as follows:

Start Date & Time: 2025-03-12, 20:00 CET
End Date & Time: 2025-03-12, 22:00 CET

Impact: During this maintenance window, we do not expect any service disruptions. However, if any complications arise, the WebSMS platform may experience a period of unavailability until the changes are rolled back.

We apologize for any inconvenience this may cause. If you have any questions or concerns, please contact our support team.
Mar 3, 17:40 CET
[myLINK 2.0] Unscheduled disturbance
Resolved - This incident has been resolved.
Mar 12, 11:16 CET
Monitoring - Dear Customer / Partner,

The impact is no longer present, the services will remain under close observation for the next 2 hours.
Mar 12, 08:31 CET
Identified - We would like to inform you that the root cause has been identified and a fix has been implemented.

Current impact: due to a backlog of events waiting to be processed, message logs on myLINK 2.0 Portal may be delayed.

Please note that Mobile Originated, Mobile Terminated messages and Delivery Reports continue to be processed without any interruptions.

We will keep you updated with further information.
Apologize for any inconvenience this may cause and appreciate your patience.
Mar 12, 00:06 CET
Investigating - We would like to inform you that we are currently experiencing an issue with the message log on MyLINK 2.0, where messages are not updating as expected

Please note that Mobile Originated, Mobile Terminated messages and Delivery Reports are processed without any interruptions.

We are actively investigating the issue and working to resolve it as soon as possible. We will keep you updated with further information.

We apologize for any inconvenience this may cause and appreciate your patience.
Mar 11, 23:20 CET
Mar 11, 2025
[myLINK 2.0] Unscheduled disturbance
Resolved - This incident has been resolved.
Mar 11, 16:10 CET
Monitoring - Dear Valued Customers,

We would like to inform you that the root cause has been identified and the fix has been implemented.

We regret to inform you that some events within the MyLink Portal have been lost. The estimated time frame for the affected events is as follows:

Start date & time: 2025-03-11 02:20 CET
End date & time: 2025-03-11 12:13 CET

Please note that Mobile Originated messages, Mobile Terminated messages and Delivery Reports continue to be processed without any interruptions and were not affected by this incident.

We are actively investigating the issue and working to resolve it as soon as possible. We will keep you updated with further information.
Apologize for any inconvenience this may cause and appreciate your patience.
Mar 11, 14:00 CET
Update - Dear Valued Customers,

We would like to inform you that the root cause has been identified and we are working on a fix.

Current impact: due to a backlog of events waiting to be processed, message logs visible in the Portal may be delayed.

Please note that Mobile Originated, Mobile Terminated messages and Delivery Reports continue to be processed without any interruptions.

We are actively investigating the issue and working to resolve it as soon as possible. We will keep you updated with further information.
Apologize for any inconvenience this may cause and appreciate your patience.
Mar 11, 07:34 CET
Investigating - We would like to inform you that we are currently experiencing an issue with the message log on MyLINK 2.0, where message statuses are not updating as expected. Consequently, customers are not receiving message status updates.

Please note that Mobile Originated and Mobile Terminated messages are processed without any interruptions.

We are actively investigating the issue and working to resolve it as soon as possible. We will keep you updated with further information.

We apologize for any inconvenience this may cause and appreciate your patience.
Mar 11, 03:04 CET
Mar 10, 2025
[myLINK 2.0] Unscheduled disturbance
Resolved - Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further issues or delays do not hesitate to contact your local support.
Thank you for your patience and understanding.
Mar 10, 23:26 CET
Monitoring - Dear Customer / Partner,

The impact is no longer present, myLINK will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.
Mar 10, 21:17 CET
Identified - Dear Valued Customers,

We would like to inform you that the root cause has been identified and a fix has been implemented.

Current impact: due to a backlog of events waiting to be processed, message statuses and delivery reports may be delayed.

Please note that Mobile Originated and Mobile Terminated messages continue to be processed without any interruptions.

We are actively investigating the issue and working to resolve it as soon as possible. We will keep you updated with further information.
Apologize for any inconvenience this may cause and appreciate your patience.
Mar 10, 13:08 CET
Update - We are continuing to investigate this issue.
Mar 10, 11:21 CET
Investigating - Dear Valued Customers,

We would like to inform you that we are currently experiencing an issue with the message log on MyLINK 2.0, where message statuses (sent and delivered) are not updating as expected. As a result, Delivery Reports (DLRs) are not being delivered to customers for messages that do not have an updated status.

Please note that Mobile Originated and Mobile Terminated messages continue to be processed without any interruptions.

We are actively investigating the issue and working to resolve it as soon as possible. We will keep you updated with further information.

We apologize for any inconvenience this may cause and appreciate your patience.
Mar 10, 11:00 CET
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

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