[Xenioo] Unscheduled chatbots disturbance

Incident Report for Link Mobility

Resolved

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.

Posted Oct 10, 2025 - 20:38 CEST

Monitoring

Dear Customer / Partner,

The impact is no longer present, Xenioo will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.

Posted Oct 10, 2025 - 18:05 CEST

Investigating

Dear Customer / Partner,

We would like to notify you about an unscheduled system disturbance on the Xenioo platform.

Impact: Customers may experience delayed responses from bots, and no new conversations are appearing in the system.

We apologise for the inconvenience caused.

Posted Oct 10, 2025 - 17:30 CEST

This incident affected: MyLINK Connect (Xenioo) (Europe).