[CGI] Unscheduled disturbance

Incident Report for Link Mobility

Resolved

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.
Posted Jan 30, 2026 - 05:44 CET

Monitoring

Dear Customer / Partner, We would like to notify you that the unscheduled system disturbance has been resolved.

Status: The endpoint n-eu.linkmobility.io is fully operational and traffic is processing normally.

The system will remain under close monitoring for the next 2 hours to ensure stability. We apologize for the inconvenience.
Posted Jan 30, 2026 - 03:41 CET

Investigating

Dear Customer / Partner,
We would like to notify you about an unscheduled system disturbance.

Impact: Customers cannot reach the following endpoints. These endpoints are used to send Mobile Terminated, Mobile Originated, WhatsApp messages, and configure Gates and Keywords:
n-eu.linkmobility.io

Be advised that if you're using the affected address you can temporarily change it to one of the following:
c-eu.linkmobility.io
s-eu.linkmobility.io
wsx.sp247.net

We plan to send you an update within 2 hours or earlier if new information is available.
We apologize for the inconvenience.
Posted Jan 30, 2026 - 00:18 CET
This incident affected: CGI (API n-eu.linkmobility.io, Xenioo) and Link Multi-Channel (Whatsapp).