We would like to inform you that the disturbance has now been resolved.
Should you encounter any further issues, please do not hesitate to contact your local support. Thank you for your patience and understanding.
Posted Dec 10, 2025 - 14:06 CET
Monitoring
Dear Customer / Partner,
The impact is no longer present, services will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.
Posted Dec 10, 2025 - 03:00 CET
Update
Dear Customer / Partner,
The disturbance is still ongoing. In addition to the initial impact, it was found out that also WhatsApp services was affected.
From 23:10 CET to 00:45 CET, DLRs were queued. We implemented a workaround, and since 00:45 CET, WhatsApp traffic has been flowing without issues. Missing DLRs will be delivered as soon as the outage is fully resolved. We apologize for the inconvenience.
Posted Dec 10, 2025 - 02:26 CET
Investigating
Dear Customer/Partner ,
We would like to inform you of an unscheduled system disturbance currently affecting our services.
Impact: Customers may experience issues with the delivery of Mobile Terminated (MT) and Mobile Originated (MO) messages, as well as Delivery Reports. Problems such as delays or connectivity issues may also occur with services provided by Xennio. Additionally, there may be temporary difficulties when connecting to the N-EU endpoint.
We are actively working to resolve this matter and will provide further updates as soon as new information becomes available.
To minimize potential impact, customers may temporarily route their traffic through the following alternative endpoints: