[MyLink 2.0][MarketingPlatform] Unscheduled disturbance

Incident Report for Link Mobility

Resolved

Dear Customer/Partner,
We would like to inform you about an unscheduled system disruption that affected the MyLINK 2.0 and Marketing Platform.

Start Date & Time: 28.10.2026 17:10 CET
End Date & Time: 29.10.2026 16:44 CET

Affected Services:
- Mobile Originated messages
- Delivery Reports

Impact: Some incoming messages (MOs) and Delivery Reports (DLRs) may not have been received by customers during the affected period.
Please note that all messages and delivery statuses remained visible in the portal, and no messages were lost. All pending messages and DLRs were delivered to customers after the issue was resolved.

If you experience any further issues, please do not hesitate to contact your local support team.
We apologize for any inconvenience this may have caused and appreciate your understanding.

Posted Oct 28, 2026 - 17:00 CET