[CGI] Unscheduled disturbance

Incident Report for Link Mobility

Resolved

Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays, do not hesitate to contact your local support.
Thank you for your patience and understanding.
Posted Nov 25, 2025 - 14:22 CET

Monitoring

Dear Customer / Partner,

The impact is no longer present; the services will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.
Posted Nov 25, 2025 - 11:51 CET

Update

We are continuing to investigate this issue.
Posted Nov 25, 2025 - 11:36 CET

Investigating

We would like to inform you of an unscheduled system disturbance currently affecting our services.

Impact: Some customers may experience intermittent issues with the delivery of Mobile Terminated (MT) and Mobile Originated (MO) messages, as well as Delivery Reports. Additionally, there may be temporary difficulties when connecting to the N-EU endpoint.
We are actively working to resolve this matter and will provide further updates as soon as new information becomes available.

To minimize potential impact, customers may temporarily route their traffic through the following alternative endpoints:
c-eu.linkmobility.io
s-eu.linkmobility.io
wsx.sp247.net

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation during this time.
Posted Nov 25, 2025 - 11:33 CET
This incident affected: CGI (API n-eu.linkmobility.io, SMS MO, SMS MT, DLR).