[Belgium][Proximus] Unscheduled disturbance

Incident Report for Link Mobility

Resolved

Dear Customer / Partner,

For your information, the disturbance towards Proximus in Belgium has been resolved.

Start Date & Time: 2026-09-28 00:00 CEST
End Date & Time: 2026-09-28 03:30 CEST

Info: The services are back in operational state.
This disruption originated within operator's network and we have received information from the operator that the issue has been resolved.
We apologize for the inconvenience caused. For any further information, please contact Link Mobility Support.
Posted Sep 28, 2026 - 05:30 CEST

Monitoring

Dear Customer / Partner,

The impact is no longer present, Proximus in Belgium will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.
Posted Sep 28, 2026 - 03:19 CEST

Investigating

Dear Customer / Partner,

Please be informed that we are currently experiencing a service disturbance towards Proximus in Belgium.

Start Date & Time: 2026-09-28 00:00 CEST

Affected Services:
Mobile Terminated (MT) messages
Mobile Originated (MO) messages
Delivery Reports (DLRs)

Impact:

Mobile Terminated (MT) messages may be delayed or missing
Mobile Originated (MO) messages may be delayed or missing
Delivery Reports (DLRs) may be delayed or missing

Our engineers are actively investigating the issue and are in direct contact with the operator.

We apologize for the inconvenience and will provide further updates as soon as they become available.
Posted Sep 28, 2026 - 01:01 CEST
This incident affected: Operators - Europe (Belgium).