We would like to notify you that the disturbance is now closed. If you experience any further delays, do not hesitate to contact your local support. Thank you for your patience and understanding.
Posted Jun 19, 2026 - 20:36 CEST
Monitoring
Dear Customer / Partner,
The impact is no longer present; the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
Posted Jun 19, 2026 - 18:28 CEST
Identified
Last update: We have identified that the issue is related to the ISP network. Our teams are actively working on mitigation actions while coordinating with the provider to restore full service.
Posted Jun 19, 2026 - 14:12 CEST
Investigating
Dear Customer / Partner, Please be informed that we are experiencing an incident affecting the Xenioo/MyLINK Connect and LMCL WhatsApp platforms.
Start time: 2026-06-19 12:09 CEST Affected services:
Xenioo/MyLINK Connect Platform (Bots and MO/MT messages)
WhatsApp (MO/MT messages)
Impact: Customers may experience unavailability of Xenioo/MyLINK Connect automated bots and delays in MO/MT WhatsApp message delivery.
We apologize for any inconvenience caused.
Posted Jun 19, 2026 - 13:27 CEST
This incident affected: Link Multi-Channel (Whatsapp, MyLINK Connect (Xenioo)) and MyLINK Connect (Xenioo) (Europe).