[Italy][TIM Sparkle] Unscheduled disturbance

Incident Report for Link Mobility

Resolved

Dear Customer / Partner,

For your information, the disturbance towards TIM Sparkle in Italy has been resolved.

Start Date & Time: Start Date & Time: 2026-10-19 17:30 CEST
End Date & Time: Start Date & Time: 2026-10-19 20:30 CEST

Info: The services are back in operational state.
This disruption originated within operator's network and we have received information from the operator that the issue has been resolved.
We apologize for the inconvenience caused. For any further information, please contact Link Mobility Support.
Posted Oct 19, 2026 - 22:32 CEST

Monitoring

Dear Customer / Partner,

The impact is no longer present, TIM Sparkle connections will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.
Posted Oct 19, 2026 - 20:30 CEST

Investigating

Dear Customer / Partner,

Please be aware that there is a disturbance towards TIM Sparkle in Italy.

Start Date & Time: 2026-10-19 17:30 CEST

Affected service: SMS traffic
Impact: Mobile Originated (MO) messages sent from Italian handsets to TIM long numbers may be delayed or missing.

LINK is in contact with the operator.
We apologize for the inconvenience caused and will provide more information when available.
Posted Oct 19, 2026 - 18:20 CEST
This incident affected: Operators - Europe (Italy).