Duplicate Messages Issue in MyLINK - WhatsApp Channel
Identified - Recently, we've observed an issue with some duplicate messages being sent through the MyLINK - WhatsApp channel. Our team is actively investigating the cause, and customers impacted by this will be reached out to by our support team.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue.
Apr 09, 2025 - 11:41 CEST
Uptime over the past 90 days. View historical uptime.
CGI ? Operational
90 days ago
99.99 % uptime
Today
API n-eu.linkmobility.io Operational
90 days ago
99.97 % uptime
Today
API c-eu.linkmobility.io Operational
90 days ago
100.0 % uptime
Today
API s-eu.linkmobility.io Operational
90 days ago
100.0 % uptime
Today
API no.linkmobility.io Operational
90 days ago
100.0 % uptime
Today
API *.sp247.net Operational
90 days ago
100.0 % uptime
Today
SMS MO ? Operational
90 days ago
100.0 % uptime
Today
SMS MT ? Operational
90 days ago
100.0 % uptime
Today
DLR ? Operational
90 days ago
100.0 % uptime
Today
OTT Channels ? Operational
90 days ago
100.0 % uptime
Today
CHARGING Operational
90 days ago
100.0 % uptime
Today
Xenioo Operational
90 days ago
100.0 % uptime
Today
MyLINK API's Operational
90 days ago
99.97 % uptime
Today
SMS api.linkmobility.com Operational
90 days ago
100.0 % uptime
Today
SMS Mobile Originated (MO) Operational
90 days ago
100.0 % uptime
Today
SMS Mobile Terminated (MT) Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Report (DLR) Operational
90 days ago
99.93 % uptime
Today
RCS Operational
90 days ago
99.96 % uptime
Today
WhatsApp Operational
90 days ago
99.93 % uptime
Today
MyLINK Portal Operational
90 days ago
99.95 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Statistics Operational
90 days ago
100.0 % uptime
Today
Message Logs Operational
90 days ago
99.58 % uptime
Today
Credentials Management Operational
90 days ago
100.0 % uptime
Today
Callback Management Operational
90 days ago
100.0 % uptime
Today
Keyword Management Operational
90 days ago
100.0 % uptime
Today
Number Management Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Login Method Operational
90 days ago
100.0 % uptime
Today
MyLINK Connect (Xenioo) Operational
90 days ago
99.99 % uptime
Today
America Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Version 1 (Legacy) Operational
90 days ago
99.98 % uptime
Today
Channel Delivery Operational
90 days ago
100.0 % uptime
Today
MyLINK Engage (linkmobility.eu) ? Operational
90 days ago
100.0 % uptime
Today
api.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
ftp.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
mail.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
smpp.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
app.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
go.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
forms.linkmobility.eu Operational
90 days ago
100.0 % uptime
Today
SMS MO Operational
90 days ago
100.0 % uptime
Today
SMS MT Operational
90 days ago
100.0 % uptime
Today
DLR Operational
90 days ago
100.0 % uptime
Today
MyLINK Payment (Mobile Invoice) Operational
90 days ago
100.0 % uptime
Today
MyLINK LookUp (InTouch) Operational
90 days ago
99.99 % uptime
Today
Link InTouch SMS API Operational
90 days ago
100.0 % uptime
Today
Link InTouch Web Operational
90 days ago
99.98 % uptime
Today
Link InTouch Lookup API Operational
90 days ago
100.0 % uptime
Today
GW2 Operational
90 days ago
99.99 % uptime
Today
SMS Traffic Operational
90 days ago
99.98 % uptime
Today
Network/ISP Operational
90 days ago
100.0 % uptime
Today
LINK Engage Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Link Multi-Channel Operational
90 days ago
100.0 % uptime
Today
Whatsapp Operational
90 days ago
100.0 % uptime
Today
RCS Operational
90 days ago
100.0 % uptime
Today
Viber Operational
90 days ago
100.0 % uptime
Today
Link Conversation Operational
90 days ago
100.0 % uptime
Today
MyLINK Connect (Xenioo) Operational
90 days ago
100.0 % uptime
Today
MarketingPlatform Operational
90 days ago
100.0 % uptime
Today
Application Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Connector Operational
90 days ago
100.0 % uptime
Today
Flow Operational
90 days ago
100.0 % uptime
Today
Segmentation Operational
90 days ago
100.0 % uptime
Today
EMAIL service Operational
SMS service Operational
Firebase service Operational
Website Operational
90 days ago
100.0 % uptime
Today
MyLink ? Operational
90 days ago
100.0 % uptime
Today
Messages Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
Contacts Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
SMSAPI BG ? Operational
90 days ago
100.0 % uptime
Today
Webpage - www.smsapi.bg Operational
90 days ago
100.0 % uptime
Today
Customer portal - portal.smsapi.bg Operational
90 days ago
100.0 % uptime
Today
API - api.smsapi.bg Operational
90 days ago
100.0 % uptime
Today
SMS MT ? Operational
90 days ago
100.0 % uptime
Today
SMS MO ? Operational
90 days ago
100.0 % uptime
Today
DLR ? Operational
90 days ago
100.0 % uptime
Today
SMSAPI RO Operational
90 days ago
100.0 % uptime
Today
Webpage - www.smsapi.ro Operational
90 days ago
100.0 % uptime
Today
Customer portal - portal.smsapi.ro Operational
90 days ago
100.0 % uptime
Today
API - api.smsapi.ro Operational
90 days ago
100.0 % uptime
Today
SMS MT Operational
90 days ago
100.0 % uptime
Today
SMS MO Operational
90 days ago
100.0 % uptime
Today
DLR Operational
90 days ago
100.0 % uptime
Today
Salesforce Marketing Cloud Connector Operational
90 days ago
100.0 % uptime
Today
SMS Part Operational
90 days ago
100.0 % uptime
Today
RICH SMS Operational
90 days ago
100.0 % uptime
Today
URL Shortener Operational
90 days ago
100.0 % uptime
Today
Application Operational
90 days ago
100.0 % uptime
Today
Umbrella Operational
90 days ago
100.0 % uptime
Today
General Operational
90 days ago
100.0 % uptime
Today
SMS Inbox Operational
90 days ago
100.0 % uptime
Today
Push Operational
90 days ago
100.0 % uptime
Today
Permission Operational
90 days ago
100.0 % uptime
Today
Subscription Operational
90 days ago
100.0 % uptime
Today
WebSMS ? Operational
90 days ago
99.99 % uptime
Today
api.websms.com Operational
90 days ago
100.0 % uptime
Today
ftp.websms.com Operational
90 days ago
100.0 % uptime
Today
mail.websms.com Operational
90 days ago
100.0 % uptime
Today
smpp.websms.com Operational
90 days ago
100.0 % uptime
Today
app.websms.com Operational
90 days ago
100.0 % uptime
Today
forms.websms.com Operational
90 days ago
100.0 % uptime
Today
SMS MO Operational
90 days ago
99.97 % uptime
Today
SMS MT Operational
90 days ago
100.0 % uptime
Today
DLR Operational
90 days ago
100.0 % uptime
Today
ViaNett Operational
90 days ago
100.0 % uptime
Today
Legacy connections and portals Operational
90 days ago
100.0 % uptime
Today
NEXT Operational
90 days ago
100.0 % uptime
Today
Operators - Link Countries Operational
Austria Operational
Bulgaria Operational
Denmark Operational
Estonia Operational
Finland Operational
France Operational
Germany Operational
Italy Operational
Latvia Operational
Norway Operational
Poland Operational
Romania Operational
Spain Operational
Sweden Operational
United Kingdom Operational
Operators - rest of the world Operational
Europe Operational
Africa Operational
Americas Operational
Asia Operational
Oceania Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[US] MyLINK Connect (Xenioo) Scheduled Maintenance Apr 28, 2025 07:00-08:00 CEST

Dear Valued Customer,

We would like to inform you that planned maintenance will take place on MyLINK Connect (Xenioo) platform.

There will be a maintenance period from:
Start Date & Time: 2025-04-28 07:00 CEST
Expected End Date & Time: 2024-04-28 08:00 CEST

Affected services: During this maintenance window services in United States will be unavailable.

We apologize for the inconvenience caused.
If you have any questions or concerns, please contact support.
Posted on Apr 14, 2025 - 11:41 CEST
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
[GW2] Unscheduled disturbance
Resolved - Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays, do not hesitate to contact your local support.
Thank you for your patience and understanding.
Apr 25, 18:51 CEST
Monitoring - The impact is no longer present; GW2 services will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available
Apr 25, 16:06 CEST
Investigating - We are currently experiencing an issue with sending SMS messages. As a result, some mobile-terminated and originated SMS messages are not being delivered successfully at this time to countries other than Norway.

Our engineering team is investigating the root cause. We are working to restore normal operations as quickly as possible.

We will provide further updates as more information becomes available. We apologize for any inconvenience and appreciate your patience during this time.
Apr 25, 15:49 CEST
Apr 24, 2025
[CGI][2025-04-24] Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 CEST
Scheduled - Dear Customer,

We are writing to inform you about a scheduled maintenance activity that will be taking place within our network.

Start Date & Time: 2025-04-24 21:00 CEST
End Date & Time: 2025-04-24 22:00 CEST

Impact: During maintenance, no service interruptions are expected. Our technicians will continuously monitor the operation of the services during the maintenance to minimize any potential risks.


If you have any questions or concerns, please contact support.
Apr 11, 15:58 CEST
Unscheduled System Disturbance at myLINK - Incident on 24.04.2025
Resolved - Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
The issue was successfully resolved, and following a two-hour monitoring period, we can confirm that the system is stable and message status updates are functioning as expected.

If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.
Apr 24, 21:35 CEST
Monitoring - Dear valued Customer/ Partner,

We are pleased to inform you that the issue causing message statuses not to update as expected has been resolved. You should now be receiving accurate message status updates.

We will be closely monitoring the system for the next two hours to ensure full stability.
Apr 24, 19:28 CEST
Investigating - Dear valued Customer/ Partner

We would like to inform you that we are currently experiencing an issue with the message log on MyLINK 2.0, where message statuses are not updating as expected. Consequently, customers are not receiving message status updates.

Please note that Mobile Originated, Mobile Terminated messages, and delivery reports are processed without any interruptions.

We are actively investigating the issue and working to resolve it as soon as possible. We will keep you updated with further information.
We apologize for any inconvenience this may cause and appreciate your patience.
Apr 24, 16:58 CEST
Apr 23, 2025
[CGI][2025-04-23] Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 CEST
Scheduled - Dear Customer,

We are writing to inform you about a scheduled maintenance activity that will be taking place within our network.

Start Date & Time: 2025-04-23 21:00 CEST
End Date & Time: 2025-04-23 22:00 CEST

Impact: During maintenance, no service interruptions are expected. Our technicians will continuously monitor the operation of the services during the maintenance to minimize any potential risks.


If you have any questions or concerns, please contact support.
Apr 11, 15:53 CEST
Planned Maintenance work from Tele2 [2025-04-23]
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 00:01 CEST
Scheduled - Dear Customer / Partner,

Please be advised that our Internet Service Provider intends to carry out internal maintenance within its network in Stockholm.

Start Date & Time: 2025-04-23 00:01 CEST
End Date & Time: 2025-04-23 06:00 CEST

Impact: During the maintenance window you may experience up to 30 minutes of downtime on the following API endpoints. These endpoints are used to send messages and configure Gates and Keywords:

ws1.sp247.net
smpp1.sp247.net
smpp3.sp247.net

Additionally, wsx.sp247.net endpoint could experience reduced capacity during this time.

To avoid any impact during the planned work, following endpoints can be used as an alternative:

ws2.sp247.net
smpp2.sp247.net
smpp4.sp247.net

We apologize for the inconvenience caused.
If you have any questions or concerns, please contact support.
Apr 11, 09:43 CEST
Apr 22, 2025
[WebSMS][2025-04-12] Emergency Maintenance - Database Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:00 CEST
Scheduled - Dear Customer,

Please be informed that scheduled database maintenance will take place as follows:

Start Date & Time: 2025-04-22, 20:00 CEST
End Date & Time: 2025-03-22, 21:00 CEST

Impact: During this maintenance window, there is a possibility of delays in Mobile Terminated (MT) SMS delivery and Delivery Reports (DLRs). No data loss is expected. While some delays may occur, messages will continue to be processed during the maintenance window.

We apologize for any inconvenience this may cause. If you have any questions or concerns, please do not hesitate to contact our support team.
Apr 22, 16:47 CEST
Unscheduled System Disturbance at myLINK - Incident on 22.04.2025
Resolved - Dear Customer / Partner,

We would like to notify you that the disturbance is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.
Apr 22, 18:45 CEST
Monitoring - Dear Customer / Partner,

The impact is no longer present. MyLink 2.0 web portal will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.
Apr 22, 16:42 CEST
Investigating - Dear Valued Customer/Partner,

We want to inform you of a temporary, unscheduled slowdown currently affecting the MyLINK web portal. Please rest assured this issue is limited to the web portal only.

All other services — including general traffic, as well as mobile-originated and terminated messages — are operating normally.

We’re actively working to resolve the slowdown and will keep you updated. Thank you for your patience and understanding.
Apr 22, 16:28 CEST
[Norway][Strex] Payment services scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 04:30 CEST
Scheduled - Dear Customer / Partner,
The provider has announced scheduled maintenance affecting STREX Payment Services.

Start Date & Time: 2025-04-22 04:30 CET
End Date & Time: 2025-04-22 07:00 CET

This work does not impact standard messages.

We apologize for any inconvenience caused. If you have any questions or concerns, please contact support.
Apr 10, 12:57 CEST
Apr 21, 2025

No incidents reported.

Apr 20, 2025
[Norway][Telenor] Unscheduled disturbance
Resolved - Dear Customer / Partner,

We would like to notify you that the disturbance towards Telenor in Norway is now closed.
If you experience any further delays do not hesitate to contact your local support.
Thank you for your patience and understanding.
Apr 20, 02:22 CEST
Monitoring - Dear Customer / Partner,

The impact is no longer present, Telenor Norway services will remain under close observation for the next 2 hours.
We plan to send you an update within the next 2 hours or when new information is available.
Apr 20, 00:14 CEST
Investigating - Dear Customer / Partner,

Please be aware that there is currently a disturbance towards Telenor in Norway

Start Date & Time: 2025-04-19 21:30 CEST
Affected service: Delivery Reports
Issue: Delivery reports may be delayed or missing

LINK is in contact with the operator.
We apologize for the inconvenience caused and will provide more information when available.
Apr 19, 22:35 CEST
Apr 19, 2025
Apr 18, 2025

No incidents reported.

Apr 17, 2025
[MyLINK 2.0] Issue with Message Status Updates in WhatsApp
Resolved - Dear Customer/Partner,

We experienced an issue where MO (Mobile Originated) messages were correctly delivered and received by MyLINK, but some callbacks failed to reach client systems.
As a result, message delivery indicators were not visible in WhatsApp chats for some users, even though the messages were successfully delivered.
Our team has identified the root cause and applied a fix. Callback delivery is now operating normally.
We apologize for the inconvenience and appreciate your understanding.

Start date & time: 2025-04-17 21:45 CET
End date & time: 2025-04-18 19:01 CET
Apr 17, 21:30 CEST
[Xenioo] Unscheduled disturbance
Resolved - Dear Customers/Partners,

We would like to inform you that an unscheduled service disruption occurred on the Xenioo platform due to an issue at our provider’s data center during the night.

Impact:
During the incident, users were temporarily unable to access the Xenioo platform via www.xenioo.com.
Impact start time: 3:36 AM CEST
Impact end time: 4:03 AM CEST

The issue has now been fully resolved, and the platform is operating normally.

We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Apr 17, 03:36 CEST
Apr 16, 2025

No incidents reported.

Apr 15, 2025
Renewal of SSL Certificates
Completed - The scheduled maintenance has been completed.
Apr 15, 22:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 CEST
Scheduled - Dear Customer / Partner,
We would like to notify you about planned system maintenance.

Start Date & Time: 2025-04-15 22:00 CET
End Date & Time: 2025-04-15 22:30 CET

Renewal of SSL keys and certifications for: sms.stralfors.se.

During change connection reset may happen for services listed below:

admin.linkmobility.com
sms.sergel.com
sms.stralfors.se
ws2.sp247.net


Customer Impact: Restart of services may cause a connection reset for the customers

We apologize for the inconvenience.
If you have any questions or concerns, please contact your local support.
Mar 31, 15:01 CEST
Apr 14, 2025
[DK/SE] [Hi3G] Premium Services maintenance 2025-04-13
Completed - The scheduled maintenance has been completed.
Apr 14, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:00 CEST
Scheduled - Dear Customer / Partner,

The operator Hi3G has a planned service release window.

Start Date & Time: 2025-04-13 22:00 CEST
End Date & Time: 2025-04-14 02:00 CEST

During the release disturbance in our premium service is expected.
We recommend that you resend any failed requests after this period.

Premium Messages - These are the messages used for payment or donations via SMS that actually cost money for the recipient to receive.
Standard messages are not impacted by this work
Apr 11, 12:55 CEST
Apr 13, 2025
Apr 12, 2025

No incidents reported.

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